Privacy Policy

Upscore Mortgage Broker L.L.C ("Upscore", "we", "us") is a real estate mortgage broker registered with the Real Estate Regulatory Agency (RERA) of the Dubai Land Department (Licence No. 1546721, RERA No. 55794). We respect your privacy and handle your personal data in accordance with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and applicable regulations.

Depending on how you interact with us, we may collect:

Identity and contact details — name, Emirates ID / passport details, nationality, residency status, date of birth, email, phone and address.

Financial information — income, employment, existing liabilities, bank statements, credit history and property details, where you ask us to arrange finance.

Website data — information you submit through forms or calculators, and technical data such as IP address and browsing activity collected via cookies.

We process your data to respond to your enquiries; assess your eligibility and arrange mortgage finance with lenders; carry out identity, credit and anti-money-laundering (KYC) checks; comply with our legal and regulatory obligations; and manage and improve our services. We rely on your consent, the performance of our services to you, our legitimate business interests, and compliance with UAE law as the basis for processing.

We may share your personal data with:

Banks and finance companies licensed by the Central Bank of the UAE, in order to arrange your finance.

Al Etihad Credit Bureau (AECB) and similar bodies, for credit assessment where permitted.

Service providers who support our operations, for example IT and administration providers, under confidentiality obligations.

Regulators and authorities where required by law.

We do not sell your personal data.

By using our services, you acknowledge that we and prospective lenders may obtain and share information about you, including credit information from the AECB, for the purpose of assessing and arranging finance. Where your consent is required, we will obtain it before proceeding.

Where we transfer your data outside the UAE, for example to a service provider, we take appropriate steps to ensure it is protected in line with the UAE Personal Data Protection Law.

We keep your personal data only as long as necessary for the purposes above and to meet legal, regulatory and record-keeping requirements, after which it is securely deleted or anonymised.

We apply reasonable technical and organisational measures to protect your personal data against loss, misuse and unauthorised access.

Our website may use cookies and similar technologies to operate the site and understand how it is used. You can manage cookies through your browser settings.

Subject to applicable law, you may request access to your personal data, correction of inaccurate data, deletion, restriction of processing, or withdrawal of consent, and you may object to certain processing. To exercise these rights, contact us using the details below. You may also raise concerns with the UAE Data Office.

Upscore Mortgage Broker L.L.C

Address: Clover Bay 804, Business Bay, Plot 42-0, Makani #25639 86945

Email: contact@upscoreuae.com

We may update this policy from time to time. The current version published on this website applies.